Generally I find myself disliking Lufthansa more often than liking it: lousy food, intransparent bogus pseudo-tax/surcharge pricing, crap service in case of problems, seat allocation for travellers with toddlers in the noisiest area of the plane – the list is long! Having said that it is only fair to also mention the occasional pleasant surprise with Germany’s carrier no 1 – in this case a much liked bump-up into business class. Thank you, Lufthansa.